Return Policy

Overview

We strive to ensure your satisfaction with thermal insulation materials and services. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges.

Return Eligibility

To be eligible for a return, items must meet the following criteria:

• Items must be in original, unused condition
• Original packaging and documentation must be included
• Return request must be initiated within 30 days of purchase
• Items must not be damaged, installed, or modified

Non-Returnable Items

The following items are not eligible for return:

• Custom or made-to-order insulation materials
• Items that have been installed or used
• Products damaged due to improper handling or storage
• Digital products or downloadable content
• Consultation services that have been provided

Return Process

To initiate a return, please follow these steps:

1. Contact us via email or phone to request a return authorization
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Package items securely in original packaging
5. Ship items to the provided return address

Refund Processing

Once we receive and inspect your returned item:

• Refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method
• Original shipping costs are non-refundable unless the return is due to our error
• Return shipping costs are the responsibility of the customer unless otherwise stated

Exchanges

We offer exchanges for items of equal or greater value. If you need to exchange an item:

• Follow the same return process outlined above
• Specify the item you wish to exchange for
• Price differences will be charged or refunded accordingly

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately with photos of the damage
• We will arrange for replacement or full refund
• Return shipping will be covered by us for defective items

Installation Services

For installation services, cancellation and refund policies vary based on the stage of the project:

• Cancellation before work begins: Full refund
• Cancellation after work begins: Partial refund based on work completed
• Dissatisfaction with completed work: Case-by-case review and resolution

Contact for Returns

For return requests or questions about this policy, please contact us:

Email: contact@zlexironfraxux.world
Phone: +1 (512) 155-7401
Address: 1610 Royal Crest Dr, Austin, TX 78741, United States

Policy Updates

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting. The "Last Updated" date at the top indicates when changes were last made.